Author: Craig Hooper
Beyond the lights and sirens are the issues that really matter. Issues such as; • Response times, • Workplace safety, • Team performance and • Quality of care. These are some of the things being discussed by paramedics on the way to a case, while ‘ramped’ at hospital and in the Minister’s office. Paramedics, managers and executives of public and private emergency medical services around the world face a multitude of unique management issues, with the added complexity of providing a responsive service to their community. Time to Respond discusses critical operational and workplace issues faced by all ambulance and emergency medical service providers. It takes s fresh look at emergency ambulance systems and processes, from initial request to hospital doorstep.
Craig Hooper started his clinical life as a RN before working on- road as an Intensive Care Ambulance Paramedic. He has worked in more than 10 countries, including executive ambulance leadership in three countries. Time to Respond brings Craig’s 25 years’ experience in ambulance and health care service delivery to bear, focusing on the necessities of team communication, staff deployment, safety and stakeholder engagement process.